Customer Service

Returns & Refunds

We hope you enjoy your Ivory Blush purchase and it serves you well. However, should there be any reason why you found the item unsuitable, you have 14 days from delivery date to return it. You will receive returns instructions with your order. Please note that the returns delivery is at your own expense, and the item must be in perfect condition and in original packaging. Returns must be wrapped adequately to prevent damage during postage.

Exchanges

You can easily exchange your item for another size. Please follow the returns instructions that came with your package, including which size you wish to exchange it for. Please note that your item could only be replaced should there be a suitable alternative in stock. We advise you to place a new order for the item you would like if you want your new item to arrive more quickly, as exchanges can only be dispatched upon receipt and quality screening of the unsuitable returned item(s).

UK & International delivery. Charges & Times

  • UK Standard delivery (10-12 working days) £0.00
  • EU (Up to 10 working days) £0.00
  • International delivery (Up to 10 working days) £0.00

Customer feedback

We welcome feedback on your experience with Ivory Blush.
To share your feedback, or for any queries, please contact  info@ivoryblushstore.com 

FAQ

How do I shop online?

Please select the items you wish to purchase, choose the colour and size, then simply add them to the Shopping Cart. When you have finished shopping, please complete the check-out form. You will be redirected to Paypal.com, where you can complete your purchase by paying with your debit card, credit card or paypal account.

How do I know which size to choose?

Please consult our online size guide

Where do you deliver to and how long does it take?

You can have Ivory Blush product delivered to addresses in the UK, as well as internationally. Please take a look at our delivery pricing and timing:

  • UK Standard delivery (10-12 working days) £0.00
  • EU (Up to 10 working days) £0.00
  • International delivery (Up to 10 working days) £0.00

How do I pay for my online order?

We work with the following card types: Visa, Maestro, MasterCard, American Express. You can also pay for your order online using PayPal. We are unable to accept cheques, credit vouchers, postal orders or cash for purchases made online.

What is the quality of Ivory Blush Cashmere?

All of our suppliers utilise only the finest cashmere yarns that Italy produces.

Ivory Blush cashmere garments are creations of unique Italian artisanship, which, combined with our rigorous quality checking and screening process, enables us to guarantee that we stock only the most refined, premium-quality items imbued with expert artistry and excellence. Carefully selected materials and high production-values are crucial for a modern approach to elegant, eye-catching and wearable  fashion.

Cashmere is the perfect natural fibre for every season: with its luxurious softness and easy-to-wear nature it generates just enough warmth for those cooler days or evenings. The softness and flexibility of this material makes it very easy to pack and take with you on holiday, just in case there is a cool breeze when you least expect it.

Where are the textiles sourced?

Our creations use natural fabrics produced in the most prestigious yarn and fabric producing regions of Italy. Our silk hails from Como and our cashmere is born in Umbria. Both Como and Umbria supply the finest quality textiles to premier fashion houses and premium haute-couture leaders in fashion and design from around the world. The Ivory Blush collection is naturally rounded off by the inclusion of only the finest Leather from Naples and Florence in our leather items.

Where do you produce your garments?

The vast majority of our products are imported directly from Italy - the land of the skilled textile masters. We work with small, family-run businesses in Italy, which made their names in the fashion industry decades ago and enjoy continued accolade as being amongst the finest producers of high quality workmanship and artistry. All  of our suppliers are very highly skilled, committed and are deeply passionate about what they create.

Our dresses are made solely from quality Italian fabrics and produced in Estonia by superbly-talented specialists who pride themselves on their skill and attention to detail in working with refined materials. Their eyes and fingers are completely in concert with their hearts, which beat most strongly when in the presence of fine materials with which to express their genius and artisanship.

A few words from us

We believe in quality not quantity. If you wish to possess high quality products, classic designs or elegant and feminine articles of clothing then you need look no further. We offer clothes and accessories that make you feel comfortable, beautiful and stylish.

Fashion changes constantly, style is eternal.

Sign up to IvoryBlush newsletters to hear about new releases, sales and style updates.
Welcome to IvoryBlush world!
We'll send you occasional notices informing you
about new releases, sales and style updates.
We respect your privacy. Your information is safe and will never be shared.
Don't miss out. Subscribe today.
×
×
WordPress Popup